Overview
Open Settings → Email Settings. The page has three tabs — Compose, Templates and Logs — and a shortcut to SMTP Setup.
Email Settings is part of the custom SMTP feature, so mail goes out from your domain and mailbox. Connect one first: Gmail, Microsoft 365 or Zoho.
System Email Templates
Every network starts with a set of system templates. You can edit their subject and HTML body; the name is locked because it decides when the e-mail is sent. Switch a template off to stop that e-mail entirely.
| Audience | Templates |
|---|---|
| Affiliates | Affiliate Signup, Affiliate Approved, Affiliate Rejected, Affiliate Suspended, Affiliate Invoice Issued |
| Advertisers | Advertiser Signup, Advertiser Approved, Advertiser Rejected, Advertiser Suspended, Advertiser Billing Statement |
| Campaigns | Campaign Approved, Campaign Rejected, Campaign Updated, Campaign Assign, Campaign Access Rejected, Campaign Affiliate Link Share |
| Account | Password Reset |
Use Create Template for your own reusable messages — a monthly newsletter, a payout-day reminder or a new-vertical launch. Custom templates can be edited, previewed and deleted.
Whether a welcome e-mail goes out when an account becomes active is a separate switch on the Branding & Portal settings. Event alerts such as campaign changes, payout tiers and balance adjustments are set under Settings → Affiliate Portal → Notifications — see Campaign Alerts.
Placeholders
Placeholders in curly braces are replaced with the recipient's data when the e-mail is sent. Keep the ones a template already uses; a removed placeholder means the information is missing from the e-mail.
| Group | Placeholders |
|---|---|
| Common | {firstname} {email} {status} {company_name} {network_url} |
| Login | {username} {password} |
| Campaign | {campaign_id} {campaign_name} {preview_url} {tracking_url} {payout} {payout_model}; Campaign Updated also has {type} {old_value} {new_value} |
| Invoice | {invoice_id} {invoice_total} {invoice_currency} {due_date} {admin_company_name} {start_date} {end_date} |
Sending a Notification
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Choose recipients
On the Compose tab pick one or more segments — Approved, Pending or Rejected Affiliates, and Approved, Pending or Rejected Advertisers — and add any other addresses in Additional Emails, separated by semicolons.
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Write the message
Optionally Load from Template, then adjust the subject and body.
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Send now or schedule
Send Notification sends immediately. To schedule, set Send At — from 5 minutes to 90 days ahead, in your network's time zone.
Delivery Logs
The Logs tab lists every sent, scheduled and failed notification with its time, type, receiver, subject, status and the mail server's response. Open a row to preview the exact e-mail that went out — useful when an affiliate says they never received it.
Deliverability Tips
- Send from a mailbox on your own domain with SPF, DKIM and DMARC set up.
- Avoid all-caps subjects and link shorteners; link to your portal or tracking domain instead.
- Segment rather than blast: approved affiliates for campaign launches, pending ones for onboarding nudges.
- Never ask affiliates to reply with passwords or payment details.